2013 – Following the departure of 2FTE skills advisers, I took the opportunity to overhaul our approach to eadvice, which led to the development of a new writing typology that could be used to provide comprehensive advice whilst supporting a clear message that we did not offer an essay checking service.
2014-2015 – I then began compiling an eadvice bank that would allow advisers to respond to requests for eadvice without having to re-type core skills tips and technique repeatedly. This was revamped on 2015 to change from a tabulated format to a much more user friendly and navigable tool for writing skills advice.
I also developed a series of ‘What to expect’ tools for advisers to use when triaging clients so that users had a realistic idea of what their advice experience would entail.
All of these activities involved extensive reading of empirical literature, as well as primary analysis of other HEI’s models in order to formulate our approach to writing.